you are looking to use Yodel to deliver your parcel please be very careful. I've had a horrendous experience with them. On 10/07, I paid Yodel to deliver an item to a shop to receive a refund. The shop's Terms and Conditions stated that I had to return the item within 14 days for a refund. I paid and trusted Yodel to deliver my parcel in a timely manner. But the entire experience with Yodel has been a terrible nightmare. Despite me giving Yodel the opening and closing times of the shop they made two failed deliveries because they went to the premises long after the shop was closed for the day (Gone 6.30 pm). 15 days later they delivered the parcel but once again turned up after closing hours and dumped my parcel with an unknown source. Their Customers Services is an absolute joke. The online chat is operated by BOTS I believe from South Africa and India. All they do is copy and paste from a script like parrots. The same goes to Customer Services on the phone. The BOTS are simply reading from a script from South Africa and India. It's a horrendous joke at the expense of the paying customers. If you want to deliver a package to a commercial property be careful because Yodel thinks they can rock up to the premises whenever they want.