My parcel was dropped off by the seller on 27th July 2023 and (according to YODEL) was at the depot on 30th July 2023 due to be delivered by 2nd August at the latest. I ordering the item well in advance of the event so I had plenty of time to check, wrap and gift the item. The item was not delivered on 1st August 2023 which was disappointing as I had waited in all day for it. The item was then to be delivered on 2nd August 2023 at the latest so at least I only had to wait in for one more day. The item was still not delivered. On 3rd August 2023 & every day up until today, I have been in touch with YODEL regarding this delivery. I have so far been told – • The parcel is 5 stops away • Tomorrow (Friday 4th August) is the latest the parcel will be • We could not delivery the parcel due to ‘access issues’ (no explanation) • The driver ‘did not have the access code’ (no explanation) • The driver ‘attempted delivery’ (no explanation) • The parcel will be delivered today • The driver ‘attempted delivery’ three minutes apart? • We do not condone the behaviour of the delivery driver • The parcel is on its way today at the latest • We can see that the delivery driver has not been anywhere near your home • The parcel has not left the depot at any point during the nine days we held it There is no way that all of these explanations for why I do not have my parcel can all be true and all be true at the same time. I can advise that Evri, Royal Mail & Amazon have had NONE of the issues YODEL claim to have had – very suspicious. It becomes even more suspicious when there is no such thing as an ‘access issue’, or an ‘access code’ and I know there was no attempted deliveries because I was home and this is backed up by CCTV. It seems that YODEL are taking items, holding them, making no attempt to deliver, then returning them to sender. Having checked online, I can see that a huge number of customers seem to have this exact complaint. Allegedly, my parcel is now being returned to sender – I wish YODEL had been as efficient at delivering my item as they have been at returning it. This was an important parcel, I am self employed and have wasted hours of the last nine days tracking this parcel. I am deeply concerned by YODELs conduct, the fact that they literally refused to advise me of the complaints procedure (despite their legal obligation)