Sadly I was severely disappointed by the service and the fashion my resultant complaint was dealt with. The first time it was claimed my parcel was delivered we were definitely in the house with a full view of any deliveries that were supposed to be delivered at the stated time. No bell was rung, nor delivery card left. After noting via Amazon tracking a supposed delivery had been attempted I changed my order details with YODEL (via the automated phone system..no human voice available) to ensure it would be left in the front porch for any future deliveries. Two future deliveries were apparently attempted, but still no card left on both occasions and package NOT left in the porch. There is no availability to actually talk to a human to resolve this problem, which would have hopefully resolved any problems much earlier. My only option was to use YODEL "live chat" option, this took 2 hours in total, with someone who I appreciated it was not their fault, but was obviously following instructions to stick to the party line of feedback, despite my delivery not following the correct delivery protocol (and the first delivery definitely being a "ghost" delivery). Ultimately I was informed that due to YODEL"attempting" 3 deliveries my parcel was being held in a warehouse 20 miles away and would need to be collected in person, despite me not having any transport to do so. Consequently, YODEL need to have a phone help desk whereby you can speak in real time to an actual human to resolve any problems and avoid this kind of frustration.