Terrible company. Driver collected my parcel 12 days ago and has not updated since. Contacted Yodel and they said they would "search the depot" good luck as according to the tracking it didn't even make it there. I heard nothing back, had to contact them again for an update. They tried to tell me I couldn't make a complaint but they would let the driver know 😂 also asked if there was anything else they could help with then closed the call while I was typing mid sentence. I am still missing my parcel and it looks like I can give up any hope of ever receiving it. Awful company with a bad track record. Will be sure to avoid at all costs in the future and advise others to do the same.