I am extremely dissatisfied with the services provided by Yodel, as my recent experience with them has been nothing short of a disaster. Regrettably, they delivered my parcel to an incorrect address, resulting in its loss. Shockingly, when I contacted them regarding the issue, they adamantly claimed that they had fulfilled their responsibilities and refused to provide a refund for the lost parcel. Moreover, when I expressed my desire to speak with a supervisor, I was informed that the supervisor was currently unavailable. I strongly advise against utilizing Yodel's services, as it is evident that they prioritize their own convenience over customer satisfaction. During my interaction with their representative, I was astounded to hear that delivering parcels to incorrect addresses is considered normal for them, and they absolve themselves of any responsibility for such occurrences. Engaging with this company will only lead to financial loss and frustration