Absolutely Useless service. I bought an item from an online shop, and was emailed to say Yodel will deliver. I logged into their app to register and divert the parcel as I won't be home...I diverted it to THEIR OWN local pickup/drop off point. 3 days later still nothing there. When I phone you just chat to a robot and no help at all. And live Chat just told me the driver tried to deliver but cannot gain access to their own local pickup/drop off point that is on Yodels website. They don't phone you or update you to let you know, they not giving me the option to change address either even thought they at fault....its their own drop off point that is not working or the driver simply cannot find it. Blady useless!!! Now I've paid for an expensive parcel that I havnt received. Don't trust them!