Was tracking my parcel till last 9 stops, then received email that more details needed for the address and contact chat. The chat person took ages to reply. I sent screenshot of email from Yodel with tracking number. First respond was that driver needs more info as can't find address, when I wrote detailed instructions and all, chat replies that my parcel ID is wrong and to contact sender. I asked how can it be wrong if I tracked all day the parcel and even the person him/her self said driver couldn't find me!? Answer was: "sorry, it was another parcel". When I asked for answers they just closed the chat. I have the whole chat recorded. Are you serious Yodel?