Was attempting to deliver a package to a friend in the UK who has no means to go to a depot to pick up a package. Of note, I had 3 other packages delivered to this friend without issue around the same time. Yodel claimed they could not access the property and that the item was available for pickup at the depot. I attempted 3 times to explain the situation to Yodel's customer service but they would not re-attempt delivery. I had the sender (a UK store) reach out on my behalf and nothing was done. Customer Service repeatedly told me to have the sender reach out on my behalf and when I tried to explain that I did that already and nothing was done, they ignored me. A terrible experience and I wouldn't recommend using this service.