My parcel (boxes for relocation that I need urgently) was due to be delivered by November 29th, but the driver never showed up. I checked the tracking site the next day (November 30th), and it said that 'they missed me'. However, everything seemed on track again, and I waited. But at 19:46 the tracking system said 'there is an issue with your address, please chat with us'. Naturally, the chat service stops at 20:00 and there is no other way to contact them. I realised about the message too late. So I 'chatted' with them the next day (December 1st), first thing in the morning. I am assured that the parcel will be delivered 'today' - I beg them to make a haste, as I have to catch a plane in the afternoon and the parcel was expected two days before anyway. Of course, by the time I have to go to the airport, nothing has showed up. The tracking system also showed the parcel as still in the depot and not with the driver. So, I re-scheduled the delivery for Tuesday December 5th. I mean, there should be enough time to schedule a delivery after the weekend right? No. Today (December 5th) the parcel is still in the depot. I chat with the useless support, and they tell me that the delivery is scheduled for today 'before 21:00'. Of course at 20:00 the support becomes unavailable and now it is 21:20 and nothing and no one has showed up. Useless service. The driver cannot find an address that anybody else has no issue in locating and does not call me for information. No way to contact anyone but the useless chat support (they can only read what I already see on the tracking system, and are empowered to do NOTHING) or the even more useless telephone number (automatic machine, no sight of human beings). Absolutely absymal, awful, useless trash service. My advice is to keep at bay. Don't use this service and run away from anyone who wants to send you stuff through them.