I have been waiting for my parcel for 3 days by now. I don't know when or even if I would ever get my parcel. 1st day, contact their support at 3pm and then 7:30pm. Every time they assured me the parcel will be delivered on the day, the driver works till 10pm and I will get a notice when driver leaves depot with my parcel. But for the whole day, never turned up. And the status of my parcel showed 'At Depot' all the day. 2nd day, similar to the 1st day. I was promised the parcel will be delivered on the day, but never turned up, again showed as 'At Depot' all the time. 3rd day, the status changed to 'Out for delivery' with a time window 13:36 to 15:36. So waited and watched the driver position on their tracking app. When the driver got pretty close to me (about 0.5 mile away) at about 15:30, the status suddenly changed to 'At Depot'. I then got an email saying they have tried but missed me, but I had been home all the time! Contacted the support (their live chat), even told me they have tried to deliver in 3 consecutive days! What a lot of rubbish. I just simply cannot believe a company can be this bad!