Virgin Media used Yodel to deliver a package to me. According to Yodel a signature was required and the package could not be left in a safe place as an option . As we had to go out I selected the option to have it delivered to a specified neighbour. When we got home the parcel was at our front door and the neighbour confirmed he had not been contacted. Trying to get a response from Yodel has proved impossible despite asking them to telephone me. In fact during an online chat Yodel ended the conversation whilst I was typing in details of my dissatisfaction. Strangely reviews on Trustpllot about this company are, on the whole, fairly positive. I have therefore posted my views on Trustpilot to try to redress the balance and shall complain to Virgin.