I ordered my product on the 6th of December with the “next-day delivery” service. Without hearing anything from either the company or Yodel after the product was shipped, I contacted the company directly on the 7th. They told me that it was an issue with my address and they updated the address on Yodel on my behalf. Again, nothing happened until the 9th when I decided to start contacting Yodel directly. Since then, I have been contacting Yodel every day, even twice a day sometimes, to make sure they have all the information about my address and that delivery will happen the next day. Every person I spoke to was telling me that it would definitely happen tomorrow (probably just to shut my mouth) when in reality that never happened. I explicitly told them that the driver could call me if he/she was unable to find the property, and even sent a picture of the door - all that was in vain as the driver did not make a proper delivery attempt. Yesterday, I was told that they won’t deliver my parcel to my address and I now have to go to the depot myself to pick it up. As I had to wait another 24 hours to find out where I needed to go, it turned out that I had to commute for 2 hours on a Saturday to be able to pick it up. Now please someone tell me, how this is fair and how a “next day delivery” turned into a 1+ week of waiting plus spending more than 3 hours chatting to them, trying to sort this out and now another 2+ hours travelling to the depot? What a waste of time, avoid Yodel and its customer service at all costs! I don’t need compassion from their customer service, I need things to get sorted!!