If there was a zero score, it would be too high. Yodel have to be the absolute worst courier service in Northern Ireland. I have yet had a delivery or collection from them go as it should. I have had parcels arrive up to 4 days late with zero communication, parcels smashed, parcels left at the wrong house, other people's parcels delivered to me instead of my own, bit the worst has to be where they were to collect a return to Dunelm, but took one of my deliveries, addressed to myself(all in the large post box) and returned it to sender instead of collecting the parcel with their details on it. Customer service is worse than nonexistent. Telephone line is automated and when you hold for an advisor, they cut you off. "Live"chat is just AI as well, getting you no where. Absolute rubbish company.