YODEL and "reliable" should never be used in the same sentence! The mere fact that they don't accept customer telephone calls says it all... What they are very good at is cutting-and-pasting a set of standardised fob-you-off excuses on their online chat. Watch out for: • the van has broken down • the driver cannot find your address • attempted delivery failed • sorry, running late, will be delivered by 9pm* (*when even this useless chat service closes at 8pm) • need more delivery location information • your driver had a heart attack and died, but will be with you shortly ...and if you believe any of that, then you're a fool. Always request DHL, DPD or Royal Mail delivery, else cancel your order.