Appalling service yet again. Took day off work and waited in main reception in my residential building for the 2 hour window they provided. Got app message saying "sorry we missed you" I was absolutely livid, more so when told driver couldn't locate- I live on a main road in an urban area! No other explanation given, the web chat is worse than useless. I've requested another delivery, but expect the same scenario, frankly, then what?? This has happened several times previously so speak from bitter experience. I would never have bought this expensive item had I known Yodel was the courier.