I've waited all day for a rescheduled delivery and twice the Web customer service agent told me my parcel was with a driver ,even though the tracking showed the parcel was returned to the depot after the delivery slot disappeared 30 mins into being allocated it . It is impossible for that driver to return my parcel in 11 minutes when it take 38 minutes to drive from my town to that depot at most . I'm not amused at being lied to twice
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