I am a 4.5 month (high-risk) pregnant woman…due to this I cannot lift heavy weight. The delivery man arrived to our apartment lobby with 3 large (2.5m and 10+ kg each) boxes. I asked him politely to help me out by pushing them up the stairs to our door with the trolley he had with him. He simply refused that, so I asked why. He then YELLED at me about parking and told me “No. Go and ask someone else”. On the top of it, he was kicking the boxes while offloading the trolley. The items cost £400+, couldn’t leave them in the lobby so I had to stay there guarding the parcels until someone (another delivery man, different company) saw me crying and came to help. Terrible service Yodel. And we paid for it. I was traumatised by the driver’s attitude and the loud yelling.