Yet again  the Llandudno depot have managed to make parcels disappear. This time they didn't deliver to my chosen store but to 'next closest' which wasn't, but went past 10 other collection shops to be delivered to a store 20 miles away from me. I spent over a week trying to contact about this but the phone system is absolutely useless. I had to take the afternoon off work to make the trip, onlyto find that the store they 'delivered' to doesn't exist - and even better, you can't find it on the yodel website so how they managed that one I don't know! 3 times I've been told it will be redelivered, all lies. Then today I was told its been delivered to my local store now, after I've made the inconvenient trip! And it gets better...turns out that was a lie too, and actually they can't get hold of the store to arrange collection - probably because the shop doesn't exist! I had a very rude customer service person who wouldn't help me and hasn't listened that I want to log a formal complaint. I want compensating for the wasted journey.