Waiting for over 2 weeks... item still not arrived. On the phone on hold for 3 hours in one day. First 2 calls half hour each no answer. Last one for 2 hours no answer. Genuinely almost impressive how they dodge speaking to customers. Spoke to so many people on the chat and they are of no help they say they rasied a ticket come back in 24 hours. This i have done 3 times. Worse thing is they tried denying they even collected the parcel which is not true as it literally ses on the tracking app that they picked it up!! Never had such a horrible customer service line! I mean they probably only have a telephone line up on the Internet to say they have one. But even after 2 hours i can tell you no one will answer! Issue still unresolved and will have to report this to the police as a theft at this rate!