Shocking service. Selected a day for my parcel to arrive due to working away everyweek. The day come to arrive, no changes on the portal. Spoke to chatweb, and they said the depot cannot locate my parcel and it will take 24hours to search and update the portal. Bare in mind, I've now taken an annual leave day (and wasted this day) due to no parcel or no update. Contacted chatweb again, to be told I shouldn't have taken an AL day, of course neighbours etc could have just taken my parcel for me. (Firstly, what parcel. You've lost it. Secondly, they don't know situations of neighbours where I live, so shouldn't be commenting on this) So after a not fun conversation there, I am still non of the wiser where my parcel is - When I'm going to get it or how I'm going to get it. What a waste of my time.