To whom it may concern, I am absolutely appalled with the service I have received. I posted 5 parcels on the 12th June. With complete detailed proof of postage. One of the parcels Has been stuck on the tracking as 'We have it's since the 12th June. I have contacted via web chat in two occasions and got absolutely nowhere. I raised a claim for loss of parcel and they said they were investigating it. This item is a bespoke one if a kind piece and there has been zero effort put into finding it! I sent over proof of posting documents etc and within an hour they had refused my claim for loss saying 'there was nothing to pick up'. This is absolutely NOT the case. They were all scanned in and left at the parcel shop. I am absolutely appalled that they will not honour my loss claim. I also contacted web chat after this and was not helped in the slightest. There is no way for me to appeal their decision. It's absolutely ridiculous when they can clearly see it was dropped off at the parcel shop and undoubtedly collected the same day as the others. For some reason it has not been scanned properly into the system and now it is lost. I use Yodel for all my deliveries and have never had any major issues up until this point. I would like this looking into and either my parcel found or full refund of the cost of the item. Which I spent many hours creating and will now have to refund my customer. If this is not addressed I will have to take it up with the ombudsman.