Yodel direct are add hock for Yodel apparently ran by parcel2go and oh my oh my what an absolute diabolical service. Lost my parcel. I am the sender and maker of one of art pieces. I clearly have shown them receipts for the parcel being scanned in at the parcel shop yet they still keep saying there was nothing to collect and won't refund me. Now it turns out, after spending a week trying to get the case reopened they want me jump through hoops. Proving this and proving that - when I have clearly sent bank statements of transactions, refunds to my customer, conversation between us saying she has not received it... And still they are refusing to refund me when my parcel was insured. Trust me do not use this company. I have used Yodel direct for some time and never had to use customer service. You are passed from pillar to post with noone wanting to take the responsibility for lost parcels. Yodel direct is owned by Parcel2go...Parcel2go won't take any responsibility neither will Yodel. So this sham of a courier service in the middle treat you like a criminal when you eventually get through to the right people. I will never use Parcel2go or Yodel again...seems they made this add hock company up so they can rip people off and neither company wants to take responsibility. Shocking!!!