Terrible experience with our local collection point. Very rude owner, who refuses parcel drop offs on certain days or if you've more than 1 or 2 parcels, constantly can't find parcels marked as delivered and throws parcels around etc. Complaint was made to Yodel, whose only available course of action is to pass comments back to him! He barred me from his shop for making a complaint, and has since been refusing packages delivered with my name, so I can't even have a friend collect as they are all being returned to sender, and my orders all cancelled as undelivered. Yodel aren't interested in my complaints, and seem to be happy to continue to use this business as a Yodel collection point, despite numerous complaints of a similar nature from local customers.