I have 2 parcels from Belgium at the same time, it is from the same seller using same courier Yodel. I have contacted the customer services for 3 days due to asking confirmation many different information. Each day has different request to confirm. 1. On Friday, I contacted the Live Chat and got told I would receive the parcel on the day. Then I did not because the driver cannot find the property, it is so unbelievable. 2. On Saturday (next day failed to deliver) I contacted the Live Chat again due to I need to give further information for address. After using so call what3words to give property location on Apps and contacted their Live Chat. And I got told they would deliver at the same day. Because I do not want to waste my Saturday in case they did not come, I contacted the Live Chat again (2nd time), they asked me to confirm the address again and said cannot 100% they will deliver on Saturday. Afterwards, I contacted the Live Chat again (3rd time), then the Live Chat team has checked wrong parcel tracking. I told him he was not checking the one I was asking. He said I needed to contact my seller to confirm something and said this was what he saw. He just not listened what I told him and I asked him to check the tracking I told him. Of course I did not receive anything on the Saturday. 3. Today, Monday then I have highly expected the parcel will arrive after confirmed my address twice and the information on their Apps. So I double checked with the Live Chat in the morning, and asked them to confirm if the parcel will deliver today. Then the Live Chat team asked me to confirm what is content inside the parcel. I am so disappointed that they asked me to confirm something which they claimed they have attempted to deliver on Friday, on the other hand I received the other parcel which has never asked me to confirm anything. Also, the driver called my intercom to open the door so I expected he would come up, and he has almost left the building after I saw Delivery missed. I called him and asked him why are you leaving. He said no one answer in the intercom. I said you did not press correct one and why you were trying to leave since I have opened the Gate for you. I have been being polite to say Thank you to him that he has not gone after I called him because I have gone to meet him in the Entrance. Honestly I am so disappointed with Yodel's experience. I would avoid to buy anything from the seller who using Yodel international. And of course I have not received my parcel which I should have received last Friday.