If I could have scored zero I would have Yodel, yet again, failed to deliver my parcel. They put it through a letterbox (apparently) , it was not mine however. I had been in at the time so I know they did not go near my flat entrance as I would have seen them The person on their live chat was extremely unhelpful, they clearly couldn't care less my parcel had been delivered to the wrong place and that I needed to contact the sender for them to resolve They ended the chat before I had finished typing the answer to their question which was Are you contented? Really?? so you fail to deliver my parcel to the correct address, won't do anything about it and I have to do the donkey work of trying to resolve with the seller - and you are asking me if I am contented - Do you seriously think I would be I have advised the seller, the Open University, never to use Yodel again and I hope that others follow suit This company is an absolute joke with zero customer service skills