Dropped parcel off as usual, receipt given by drop off shop. On tracking, driver said it wasn't there to collect. Painful contacting Yodel, no one to talk to, just Webchat. I started an investigation, checked back with Parcel Shop, submitted documents as requested by Yodel ... and the claim was rejected! Goodwill refund of postage cost but not of the item so I'm now £25 down and no way to redress the problem. Yodel in the past would have accept their responsibility but not now, apparently. Won't use again. Suggest you don't either
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