Things go wrong, i accept that and was happy to speak to Yodel to try and resolve the problem. Firstly the problem, I bought postage from them for two parcels, but local shop wouldn't take the parcels saying they are too big. THis is despite paying for the correct size of parcel. Turns out the problem is the Yodle drivers not wanting to collect the parcels formt eh drop-off shops. Scedonly, when I talked to Yodel you are greeted with a message saying they will not tolerate abuse, 100% agree with this. Upon speaking to someone they were rude, talked over me and didn't listen to my issue and provided whole unacceptable advice. I was extremely polite in trying to bring it back and asking for their help with the problem as detailed above. The advice given was to request a refund and use a different courier. I am totally taken aback by the whole experience. I cannot believe that Yodels' acceptable customer service values end up with advising a customer to use a different service. Well the answer is I am happy to go to a competitor and not come back, unbelievable!