NOT SURE IF THERE IS ANYONE WHO MIGHT BE CONCERNED BUT HERE IT GOES Nathalia Coimbra 3 west bank N16 5DG Writing regarding the failure to deliver and the failure to own up to repeated mistakes. I bought a sofa bed from Amazon, seller Yaheetech UK last week On the first delivery attempt your driver got to the flat, and took off without even taking the sofa out after seeing the steps to the house. Wouldn't have been much of a problem if the driver hadn't then said the parcel was delivered and that I was there to collect. The driver also sent a photo of the entrance that apparently served as proof of delivery. I chased your customer service for this who outrageously doubled down that I had received the sofa. Besides the fact that I really don't understand why your driver would lie about the delivery or interaction because he could have just said that the parcel went back to the depot but that wasn't the case, probably trying to see if he could get away with it I suppose, hadn't I argued with the your " customer service" if u can call it that, this is the response I had: We understand that you have raised a query regarding the parcel that has been delivered by Yodel. I can confirm that an investigation was raised, and the service center has confirmed that the parcel was delivered on 26th of September 2024 at 12:22. The parcel was acknowledged by Natali as per the investigation. Our drivers capture images for all deliveries that they make and I have attached this image for you which I hope will help. If you have any further disputes regarding this delivery, we would request you to please contact the retailer as they will be able to advise you regarding the next steps that need to be followed to have this matter resolved. from: Kartikay Attri Would like to know how this investigation was carried over. Now the facts are that I was not present in the house as I had not moved yet. LIE NUMBER ONE. The men who opened the door for the driver were the 2 contractors doing work at the property who were aware the the parcel was going to be delivered and would help carry the parcel. I would also very much like to know how is it that your company accepts a photo of a door AS PROOF OF DELIVERY,a joke that I am sending attached for your consideration. I then had NO RECOGNITION THAT ANY OF THIS HAPPENED and only given another delivery date ON THE DAY, no delivery window. I then contacted your "customer service" again to be told that the delivery had been attempted and rejected. THIS IS NOT TRUE, LIE NUMBER 2. After arguing again I was told I could only have it delivered after the weekend, Monday. As I had not received any information ON THE DAY, neither text call or email regarding this delivery I had to contact again to see about it and ask for tracking/ delivery information, was given a tracking number and guaranteed it would be delivered today and that it has to been in person and not give anymore excuses for this joke of service I took the entire day to receive this. By 5pm I still had not had a delivery window or any email message or text, NOT ANYTHING on the state of the delivery so I once again CONTACTED YOU TO BE TOLD THAT DUE TO UNFORESEEN CIRCUMSTANCES it WOULD BE DELIVERED THE NEXT DAY. Once again the people or chat bot you are working with could not be of any help. TO ADD TO IMMENSE INSULT TO THE INJURY I was told to collect it myself at the depot. I am a full time student and a full time worker. I have missed uni classes THAT I PAY WITH MONEY THE I LOST AT WORK BY NOT BEING THERE because I have taken 2 days for this already, and tomorrow I will be taking another one. I have also spent stupid amount of money on long uber journeys to another house since the parcel is my bed. To make it sweeter, tonight I'm sleeping on the floor. I have not ever dealt with such an incompetent service. 0 ability to acknowledge and make up for you mistakes. I want to know exactly how the investigation was conducted. I want to know what happened to the parcel on that day when your driver fabricated stories and then had your customer service doubling down on the stories AS IF I'M CRAZY or lying. Since in all this ridiculous back and forth no one seems to want to clarify the situation, that seems to me like a theft attempt and a lazy cover up attempt. Besides clarification I am also looking to be compensated over the money lost due to the multiple failures of your service and lack of integrity of your collaborators. CANNOT WAIT FOR A REPLY