I'm so disappointed with this company I ordered a cake card for a Birthday gift from a company who use this courier. It should have been delivered on Monday but then was changed to Tuesday 5th November, it showed it was due out for delivery, but I heard nothing, so checked later in the day. It said there was a delay and then they needed more info!! No idea what! And no option to ask. Then it was updated to say would be delivered today 6th. I even contacted the chat option to make sure and they assured me it would be received today Then later in the day it again said a delay and then it had gone back to the depot! I was pretty fed up and rang the call centre which I eventually found. They could only tell me it will be delivered tomorrow. I'm not at all convinced and as it is cake, It's not going to be fresh any longer. So a total waste of money. Having read the poor reviews, it seems I'm in the majority of disappointed people.