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Stephen Harding
I am disabled, confined to a wheelchair or false leg. Therefore I rely on having items deliver to my home. This company has shown itself to be thoughtless, arrogant, negligent and with a total lack of interest for the impact of their behaviour. Their driver left a heavy package on my doorstep underneath a notice stating I am disabled and to place all deliveries in the garage. Such notices mean nothing to this company, they have a policy of ignoring them, arrogantly thinking they do not apply to them. If I had not seen the package, I would have fallen over it. As it is I had to get a neighbour to move it. It was left in full view of the road, and exposed to rain. Despite writing to them, they maintain their arrogant, selfish attitude that they ignore messages on front doors. The responses I received from them were again arrogant, and also dismissive. Clearly they do not care one jot about the implications of their actions. They refuse my demand to make a charity donation of £200 as means of an apology, and also refused to update their systems to ensure all future deliveries were placed where the notice states to place them. I have all the patronising emails, the company just farmed it to their overseas "support", who do not do a thing, just write the same mails again and again. I also have a video of the driver reading the notice, then just dumping the heavy package on the doorstep. I cannot now buy anything that uses this dreadful outfit, it is going to be left where i' cannot move it or collect it. Every other delivery company reads the notice and does what it asks, not this lot. Disgusting company run by disgraceful people.
4 months ago
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Yodel has a 1.1 average rating from 6,228 reviews

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