On November 30, 2024, a 30kg parcel was delivered to Canterbury in a highly irresponsible manner. Despite explicit instructions to deliver the package in person to the customer and obtain a signature, the Yodel driver simply left the parcel unattended outside. The driver even falsely reported to the center that the delivery had been completed in person. This is not the first time such an incident has occurred. A similar issue arose with a previous order, and despite raising the matter with Yodel's Customer Excellence Team, no action was taken to rectify the situation. The team's promise to address the issue with the driver has proven to be empty. It is clear that Yodel has failed to prioritize customer satisfaction and adhere to specific delivery instructions. This repeated negligence is unacceptable and undermines the trust placed in the company.