Dear Yodel, Dealing with your company has been one of the single most frustrating tasks I have experience in at least the last decade. I am currently trying to find out exactly when the company might deign to deliver two of my orders that are currently trapped in the Yodel void. Originally, there were 3, but I gave up on one and asked the seller for a refund, which they kindly facilitated, even though it was not their fault, but YOURS. Both of the other items were promptly dispatched by the seller, one over a month ago, but are now trapped, languishing in a depot with nothing but an occasional update on the app, reminding me that the hopeless situation remains unchanged. Where are these items? When are they going to arrive? Why can't I speak to a human when I call? Why does no one respond on the online chat? This is the exact opposite and inverse of what customer services should look like. I can only assume the company is structured in this way is because it is groaning under the weight of complaints from people just like me, who want their things, who are out of pocket and who are being treated with total disdain. If you put as much effort into delivering people's items as you do into preventing consumers from being able to communicate with you, you'd be amongst the greatest companies on earth. As it stands, Yodel is a void of misery where parcels and customer services go to die. What is the matter Yodel? It's simply not good enough and you know it and you're not even willing to be held accountable. SORT IT OUT! With no regards whatsoever, KB