Got email to say parcel on way. Tried to check if it was being left in safe place. Said option not available. Tried to have it delivered at shop . Option unavailable. Phoned customer service number. Itvws robot who did not answer question. Went in live chat. Waited an hour for anyone to respond. When they did they said they couldn’t do anything ad parcel had not been delivered. 😂This company is a joke. I would never order anything thst would be delivered by them. Last parcel was taken back to depot although we were in house. He didn’t ring the bell and husband caught a glance of him backing down drive but couldn’t catch. Do NOT USE