I already submitted a review on trustpilot but one bad review is not enough to highlight how bad this company is. I don't even believe the good reviews on trustpilot. The positive reviews which are real are probably from people who had a decent delivery driver for their area, so they never had to deal with customer service. Yodel's phone number is a bot and no matter what option you select it ends the call automatically. Their "Live" chat indefinitely trys to connect so you never get to actually chat with anyone before it times out. (Tried everyday for hours, again and again until it timed out, so trust me, it probably is designed that way and I'm doubtful they even have customer service agents). They did respond to my review on trustpilot instantly with an email to send the details of my issue to, but lo and behold of course they don't respond to emails either. You will get an automated message which says they will respond within 72hours, which of course does not happen. Customer service is non existent, so all is well when they deliver your package but when they don't, you will get no help in getting it or locating it.