Yodel are an absolute sham who treat their customers with total disdain. They are paid for a service they fail to fulfil but don't give a damn. They claimed my parcel was delivered on Wednesday evening but I was at home and this didn't happen. As photographic evidence they provided a picture of what appeared to be a black piece of paper! After being promised on Thursday morning that someone would contact me within 24 hours, I again had to chase customer services as I'd heard zilch. This time I was told they had my parcel and was assured it would be delivered by close of business Friday. Lo and behold nothing arrived. The Yodel app has been saying for 3 days now that my parcel is at depot and will be out for delivery on next available run, but basically they have no idea where it is. The worst thing is that nobody will take responsibility and it is impossible to speak to a human who has any idea whats going on. A complete and utter circus of a company.