3.5 is more like the score I would've awarded - based roughly on the amount of times they have performed actually really well.. Unfortunately though, when they do disappoint, they seem to excel in begging us to ask "WHY??" (or worse!) I don't think it's fair to blame the majority of their embattled self employed delivery agents, (the one's who posess local knowledge they can use to help plan their route) the problem on the delivery end seems to be with the van drivers from out of town who have had their routes 'fixed' for them in advance. Also the tracking information either lacks any detail or at least anything that's accurate enough to be of any use, and woe-betide the joys of trying to resolve any issues by trying to communicate using their live chat service.. However, I'm lucky enough to be able to say that so-far they've always managed to come through for me though, even if it has been much noticeably later than estimated.