Yodel is a used as a delivery partner for another company that I order from. The delivery from Yodel has been shocking. No package arrived at my apartment and I received no communication regarding this, in fact, I have received no communication from Yodel for the failed delivery. I happened to notice a note on the delivery tracking which stated that they required more information about my address. I have contacted Yodel 5 times regarding the address. When they asked me if it was the correct address, I said no and provided the correct one. Only after the 5th attempt was it changed. At this point, they told me it was my responsibility to collect said parcel from the depot, unfair to say the least as I provided them with every possible piece of information (address, other landmarks, what to look for, a contact number). Now, I am being told that it will be delivered today (a week late), but when query what to do if it doesn’t arrive, as it hasn’t before and contacting the Live Chat has not helped, the Customer Service Representative said I “should not worry” as the “attempt delivery” will happen “soon”, and then ended the chat. Disgusting customer service, and definitely the least helpful customer service team I have ever had to correspond with.