Never turned up to collect a parcel JD0002232608007995. I was home, I have CCTV and ring doorbell. No one came. I contacted yodel (this was extremely difficult to do) when I got through to webchat, the agent was ignorant and told me I had to contact the retailer! The retailer? I was sending a parcel via door to door prepaid service ... what retailer ? Then the agent just cut me off. I paid for a service ... they failed ... then dismissed me without any help at all. And kept my money for the prepaid label
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