Yodel has got to be the worst delivery company going !!! Still waiting a week later for my parcel. Their live chat team lie to you making promises on how the delivery is being made that day and making up lies about how they are still waiting for the parcel to be delivered to them when they’ve actually had it the whole time, I’m so glad you can download the transcript from the live conversations I have been sending them all to Shien hoping they don’t use this company again in future. They keep you waiting on the phone for over an hour and still don’t help you, I can see why the wait to talk to someone is so long with the amount of complaint’s they must get. How they are still running a business is beyond me.