Absolutely terrible company. Sent 2 parcels at a cost of £11.76. The recipient said they had tried to delivery them which the hadn't, there was no card left. They tried to get the parcels redelivered asking for them to be left at the computer shop next door, still not delivered. Got an eBay message from buyer saying they were on the way back to me. Reason 1 not in reason 2 moved house? Parcels back with me so sent them again with Evri £13.20 lost. Phoned Yodel (waste of time) 20 to 30 minute wait on phone 1st call - guy said it looks like the van driver did not go anywhere near the address I will prepare a report and email you it will take 24 hours, 3 days later no email? I have given up I have spent too much time and effort on it eventually it becomes futile. I even nearly rejected the parcels when they were returned but the van driver said "you can reject them if you like but in about 10 days they will be back to you. Oh well we live and learn. The lady who bought the items offered to pay the 2nd postage as well but I declined her kind offer because it's just not fare why should she have to pay twice.