Trustpilot reviews Thanks for your review! Yodel logo Yodel Your review is pending.Read more Agi Bob 6 reviews GB Rated 2 out of 5 stars Terrible service My parcel's original delivery date was Wednesday 26th March. On Monday 24th March I requested a change of delivery date to Saturday 29th March. Through the Yodel app, I received a message on Friday 28th March that the parcel was at the delivery depot and will be added to the next available driver's route. I was genuinely thinking this would happen soon and I would receive a notification with the delivery times Saturday morning. As our neighbours are away (so they can't take delivery currently) and we had instances of packages disappearing, I was waiting at home. The weather was beautiful, I cancelled a meeting with friends to ensure I'm home when the package arrived. I waited THE WHOLE DAY and nothing. This morning I contacted Yodel, but their agents are useless and all they can say is "your package has been assigned to a driver and you will just have to wait for then to send you the delivery window" which is clearly untrue. First of all, I've checked back on the Yodel app and the message is still the following "your parcel is at the delivery depot and will be added to the next available driver's route". Secondly, I work with delivery companies and know that the delivery schedule for this week is normally done the previous week Friday or this week Monday, worst case scenario, on the last working day (Friday) for the weekend. It is very unlikely that a package which is not on the schedule is delivered on a given week. So it's either the Yodel agent lying and my package will not be delivered or they don't update the app properly on the Friday for the weekend. So either way, they keep the customer in the dark. I'm very disappointed and sad as part of the delivery is a birthday present for Monday.