If I could give zero stars I would. The worst experience I’ve ever had using the door to door service. Arrange collection… no collection even though I waited in all day because it was an important parcel. Called them the following morning, didn’t have a clue and couldn’t give me any information or feedback. Called back later that day to cancel the service and request a refund… nothing! My seller then cancelled my order and I called Yodel again for the refund and they couldn’t offer me no answers or even a confirmation email to say the order was cancelled/refunded. Terrible and will never use again!