In 5½ years, my neighbours and I have never yet had a Yodel delivery brought to the right address. Everybody else can get here—Royal Mail, DPD, even Evri! Coal lorries, oil tankers, fire engines, ambulances: they can all get down our lane when needed. It's only Yodel who can't manage it. And Yodel's complaints team is just a waste of time. Not sure they're even real human beings. The messages seem to be generated by AI, you can never get a straight answer to a simple question, and after 5½ years of these robotic apologies and promises, nothing has actually been done to fix the problem. Meanwhile, the local Yodel service centre manager (Stockton) has ignored all our attempts to communicate directly with him. It seems the Stockton service centre manager is happy to let Yodel drivers continue dumping parcels in the rain and the mud, in the middle of nowhere, instead of coming to the actual property where parcels can be left under cover in a clearly signposted safe place.