Appalling. They don't deserve to be in business. There live chat is completely useless, it seems they have no more knowledge of what's going on than their useless web page that just states "there has been a short delay". I am on the 3rd day of waiting now and no one has been able to tell me anything. Please wait until 9pm they say. On the 3rd day after my delivery was due!!! An absolutely horrific customer experience. Large companies should be ashamed of themselves for using them as a service. I look forward to the day their incompetence finally catches up with them.