This company deserves a negative rating for just how completely terrible they are. I am genuinely shocked that a company can be so completely and utterly incompetent at their main service and still be in business. I ordered an item through eBay, the seller left it with Yodel in good time on the 10th. The item was moved to a distribution centre on the 11th. This absolute joke of an excuse for a delivery company then spent more than a week not delivering it (I'm writing this review on the 19th and still haven't received my item), just holding it at their local distribution centre and apparently, according to their tracker, putting it in a van every day but making no attempt to actually deliver it. Part way through this godawful experience with a company that needs to look up the defintion of what a delivery is I messaged them to see what the problem was, they told me (and this is 6 days after they first had the item at their local delivery centre) that apparently the item had been put on the wrong van that was on a different delivery route. Was this being done every day? Was this done on the first day the item was in a place to be delivered? HOW DOES IT TAKE 6 DAYS FOR YOU TO JUST REALISE YOU'VE PUT AN ITEM ON THE WRONG VAN? How is this company even functioning? How are is Yodel so completely incompetent at their main function? The worst part of this whole experience? Yodel actually lied on their tracker and said they had attempted to make the delivery once part way through the week, yet (given I was at home) this was a complete fabrication. So not only are Yodel incompetent, they're flat out liars. I am still waiting for my delivery. Yodel should be utterly ashamed of just how completely and utterly useless they are, you should honestly just pack up the company and stop. You are a net-negative on this planet.