Only given 1 star as it’s not possible to leave a zero. I cannot urge people enough to AVOID AVOID AVOID at all costs. The most unprofessional bunch of cowboys I have ever had the displeasure of dealing with!! Firstly I conducted all my own viewings which isn’t what is supposed to happen with a “premium package” but Mr Phil Williams was too busy on other sales apparently. I agreed a sale with a lady who viewed but unfortunately it fell through and buyer pulled out & contacted my agent (good old Phil Williams) at the 11th hour and guess who didn’t even have the decency to let us know? (You guessed right Mr Phil Williams). We found out nearly a week later from our solicitor and haven’t heard a thing from them since and then received a bill from them 7 months later for their “premium package” at £1249!! It is now with debt collectors and I am risking taking my credit score to zero but I will not be bullied into paying for something I haven’t had, a judge needs to explain to me why and for what exactly this £1249 was for!! Not only that I still have to sell my property but this experience has put me off for life. DO YOURSELF THE BIGGEST FAVOUR AND STAY AWAY FROM YOPA! Get yourself a reputable agency and peace of mind.