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YOPA Reviews

1.5 Rating 486 Reviews
12 %
of reviewers recommend YOPA
1.5
Based on 486 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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02030957000

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YOPA 1 star review on 12th July 2022
Helen Webb
YOPA 1 star review on 15th February 2022
Rob
YOPA 1 star review on 8th September 2020
Rebekah
YOPA 1 star review on 8th September 2017
Anonymous
YOPA 1 star review on 25th August 2017
Faizan
Anonymous
Anonymous  // 01/01/2019
I cannot warn potential sellers enough to avoid this agent. As someone has bought and sold many houses and dealt with many different estate agents, my recent (but not past) experience with YOPA has been something of a nightmare. Agents going missing with no communication for months only to find that the agent has left their employment with YOPA and a new agent who is finally appointed to you 3 months later fails to communicate, lying when they do communicate and not acting when actions have been agreed. They have devalued the price of my property, the main office have lied about my complaint being escalated to the complaints department and dismissing the lack of inaction by agents. I asked for an extension on my contract when finding that it is a contract where I have to pay irrespective of the actions (or inactions in my case) of the agent, but the request has been rejected despite providing evidence of the lack of action. Please, please go elsewhere, do not fall prey to a bogus contact. The T&C stipulate nothing that YOPA will do for you - the onus is all on the seller.
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Posted 1 day ago
Connie Fisher is a lazy agent! Takes rubbish photos and couldn’t market a home to save her life! Do not waste your money!!! I’d personally give 0 stars, my partner says of Yopa, they’re cowboys!
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Posted 1 day ago
Limited contact from agent- some viewers reported being ignored when asking to view. Agent uncontactable for weeks. Sold my house with help from my buyers estate agent
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Posted 3 days ago
Very very poor from agents to customer service. Will jot look to help you or communicate professionally at all. Best to avoid
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Posted 6 days ago
Awful company. Engaged an agent who did not perform. Lied about photos, claiming to 'take professional photos'and rocked up with an ipad. Was forced into moving agents, now being chased for payment of a service they didn't provide. Ignored everything I said and made their own judgements.
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Posted 6 days ago
I requested an ONLINE valuation with YOPA but instead had a call from one of their sales team to book me on to an in person valuation. I thought well why not and booked it. On the day the agent text me to say a family member had been taken into hospital and could not make the appointment. I sympathise with the lady but surely someone else could have done the valuation? I then decided to look at this review page and saw a lot of reviews with YOPA reps not turning up or cancelling last minute which has happened to me also. I am so glad I saw this page now, I will not be rescheduling the valuation.
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Posted 1 week ago
Call them and made appointment then on day he didn’t come because his mrs was in labour but why did he pass on to another person or made another booking for someone else to do the valuation very unprofessional team on Yopa 🤔
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Posted 1 week ago
Avoid this company at all costs. They will entice you in by giving a higher valuation of your property than it’s worth so you go with them, and then mislead you about the costs. We went with a package as we were advised we could also market elsewhere and not be liable for their sales fee, but this is not the case. I am now being chased for nearly £2000 by them despite being led to believe this would not be the case. Within a week of being on the market the price was dropped by £25000 because of the over valuation, with elements of the package not being provided. The estate agent deals with so many properties they’re almost impossible to contact and are next to no use on the rare occasion you can speak to them. Avoid at all costs, a conventional estate agent is slightly higher priced but worth every extra penny spent.
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Posted 2 weeks ago
Absolutely shocking company ,2 viewings neither were in a postion to proceed fast forward 4 months .. no contact no update , advice or help when we said were take it off market they said ok !! and deleted it ,theres a lot more but id be here all day .currently taking legal advice as this so called company shouldnt be in business
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Posted 2 weeks ago
Very poor company,4 viewings in 10 months ,no contact from them in that time ,£2098 cost ,proper dodgy company
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Posted 2 weeks ago
Absolutely disgusting company. Months without any contact and now hounding me for full payment.
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Posted 2 weeks ago
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house The Yopa model is to get instructions by pricing the properties high so more people use them, they’ll sign you up for the buy now pay in 10 months time and continually badger you to reduce your asking price until you’ve had enough and bin them off. But wait you then have to pay them even though they’ve done nothing to help sell your house. Please avoid it WILL be the worst decision you ever make!!!
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Posted 2 weeks ago
These clowns told me it was no sale no fee, didn’t sell, now they tell us that we owe them £2999 !! Not happy, steer clear of these thieves 👍🏻
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Posted 3 weeks ago
Poor communication, lackluster & at times rude to clients
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Posted 3 weeks ago
I really wish we had read this page before placing our house on the market with YOPA. No viewings in 5 mths of being on the market. We have asked to reduce the price several times and this hasn’t been actioned. We feel stuck now and bound by a terrible contract. We will have no option but to go with another estate agent but will Still be having to pay the YPOA fees for an appalling non existent service. DO NOT use if you value your sanity.
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Posted 3 weeks ago
I don't even want to give 1 star. Reading through these reviews mirrors our experience exactly. 4 viewings since last April. So many cancelled viewings. No support from agent. We have dropped the price recommended by agent hasn't generated any viewings. Your on your own with Yopa. Don't go near this company. Use a local agent. Don't know how they get away with it.
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Posted 3 weeks ago
£2098 FOR 4 VIEWINGS I 10 MONTHS.,NOT WHAT WE WERE LED TO BELIEVE WOILD HAPPEN ,FEEL RIPPED OFF ,TREAD VERY CAREFULLY WITH THIS COMPANY THERE ARE PLENTY OF HOOD ESTATE AGENTS OUT THERE
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Posted 4 weeks ago
Awful, avoid!
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Posted 4 weeks ago
Charging me a full fed of £1499 for a shocking service . I have refused to pay as was lied to and had no communication from their agent who they parted company with , led me to believe it was no sale no fee !
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Posted 1 month ago
Wish I’d seen this page before I signed up with Yopa. As far as I was concerned it was a no sale no fee deal like it says on their main page and their agent never said anything to make me think otherwise. I was only offered three price ranges and nothing about having to pay the full fees after ten months regardless of a sale. I found this out two months later via a neighbour who’s been caught out the same way. Both our properties are the same but hers is listed £20k more than mine. Now you’d think that any potential buyers would be sent to me too (we are across the road and buyers have to pass my house ) but no and I questioned why but just got a “dunno” I also questioned the ad as the floor plan didn’t match my house in layout or measurements but they agent just said it doesn’t matter. I also questioned the lack of information about my property and again was told “well you can tell them” ….well I would if I had people wanting to view !! They are not the slightest bit interested in selling when they know they’re getting their money regardless of a sale because they trap you . The agent knew my health and mindset is very poor and the reason for moving was to be nearer my grandchildren who are in and out of hospital so you’d think they’d go through everything properly with you but no , I feel well and truly cheated. If I’d known about the fees after ten months no way on this earth would I have signed anything and would have chosen another agent…and I suggest others do the same …don’t let them in your door and share this link on all your social media platforms to stop your loved ones falling victim to these people
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Posted 1 month ago
YOPA is rated 1.5 based on 486 reviews