YOPA Reviews

Name: YOPA
Rating: 1.51

1.5 Rating 470 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 470 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charging me a full fed of £1499 for a shocking service . I have refused to pay as was lied to and had no communication from their agent who they parted company with , led me to believe it was no sale no fee !”

Helpful Report

Posted 9 hours ago

“Wish I’d seen this page before I signed up with Yopa. As far as I was concerned it was a no sale no fee deal like it says on their main page and their agent never said anything to make me think otherwise. I was only offered three price ranges and nothing about having to pay the full fees after ten months regardless of a sale. I found this out two months later via a neighbour who’s been caught out the same way. Both our properties are the same but hers is listed £20k more than mine. Now you’d think that any potential buyers would be sent to me too (we are across the road and buyers have to pass my house ) but no and I questioned why but just got a “dunno” I also questioned the ad as the floor plan didn’t match my house in layout or measurements but they agent just said it doesn’t matter. I also questioned the lack of information about my property and again was told “well you can tell them” ….well I would if I had people wanting to view !! They are not the slightest bit interested in selling when they know they’re getting their money regardless of a sale because they trap you . The agent knew my health and mindset is very poor and the reason for moving was to be nearer my grandchildren who are in and out of hospital so you’d think they’d go through everything properly with you but no , I feel well and truly cheated. If I’d known about the fees after ten months no way on this earth would I have signed anything and would have chosen another agent…and I suggest others do the same …don’t let them in your door and share this link on all your social media platforms to stop your loved ones falling victim to these people”

Helpful Report

Posted 6 days ago

“AVOID, AVOID, AVOID. We tried to sell our property using YOPA We have also been stung into paying them £1500 for what at best is about £500 worth of effort. We had one viewing in the time we had our property up with YOPA. We had very little communication with the agent. The YOPA hub never worked. I had to communicate via WhatsApp. Do not enter into any agreements with these charlatans.”

Helpful Report

Posted 1 week ago

“seriously stay away from these people if you want to sell your house they will over price it and try and get you to sign for the £2000 deal. Do not fall for this. They couldn’t sell a settee in DFS even if it was a double double discount sale.👎”

Helpful Report

Posted 1 week ago

“Please be extra vigilant before committing to anything with this company, outrageous with absolutely no idea of customer aftercare service, so stressful!!!!”

Helpful Report

Posted 1 week ago

“Dealing with them has been far from a pleasant experience, requested a valuation for my home and the agent just did not turn up at all. I then viewed a property through them and the agent I dealt with had an incredibly rude tone the whole time only to tell me no offer I made would be considered as I didn’t have my own property on the market but the vendors themselves also had no new property to go to. Steer clear they’re not worth agro.”

Helpful Report

Posted 2 weeks ago

“Scam!!! Do not use! They overvalue the property, tie you into a contract, do nothing to sell your house (other than add to Rightmove), then forcefully chase you for their excessive bill! I lost my home, business and equity as a result!!”

Helpful Report

Posted 4 weeks ago

“Subject: A Stellar Experience with YOPA I cannot speak highly enough of my experience with YOPA in selling my home. From the moment I contacted them, I knew I had made the right choice. The team at YOPA, particularly Joanne and Grace, were incredibly professional and attentive throughout the entire process. The marketing campaign was swift and effective, resulting in a quick sale of my property. Their expertise in the local market was evident, and they provided valuable insights that helped me achieve a competitive price. One of the standout aspects of my experience was the exceptional service provided by the recommended conveyancing solicitor, Zoe McCulloch from Premier Property Lawyers. Zoe was incredibly efficient and knowledgeable, ensuring that the legal process ran smoothly and without any unnecessary delays. While I paid a significantly lower fee compared to traditional high street estate agents, the quality of service I received from YOPA was far superior. Their dedication, communication, and overall professionalism exceeded my expectations. I would wholeheartedly recommend YOPA to anyone looking to sell their home.”

Helpful Report

Posted 1 month ago

“Not impressed with this company. I expressed interest in viewing a property via their booking portal, which unbeknownst to me was already sstc weeks before! They obviously fail to update the status of properties in a timely manner and I only found out post cancellation of my viewing request !Having read all these shocking reviews, I'm not surprised at such a basic oversight on their behalf.”

Helpful Report

Posted 1 month ago

“I worked with estate agent Shane Montague & Jazz Ettienne The first agent who originally valued the property quit and was advised a valuation that was within an agreeable sale value. I went ahead with the instruction based on what he said but since then there hasn’t been a single viewing and the new agent who took over thinks we should reduce the sale price by £50,000. Yeah right! That is completely unacceptable. These people are supposedly professional which are to be trusted. I have asked to cancel the sales process but now I have to pay the full Yopa fee of £1499 which despite numerous complaints, I have been told is non-negotiable! Yopa are absolute thieves and the worst kind of estate agents. AVOID AT ALL COSTS!!!! (I have taken part of this review from another Complaint reviewer Sarah A as I had a very similar experience - hope that's OK). I want to sue Yopa, what an absolute disgrace.”

Helpful Report

Posted 1 month ago

“Not even worth 1 star. Over value the property to kock you in as a customer. Don't out effort in with images or descriptions, needed to adjust advert many times on wrong information. Agent never turned up on viewings, all ways on the sick Once we raised a complaint agent then quit and we changed agent. Now they are chasing for the fees when in reality all they did was lie anamd cause stress. Don't even go near these scammers.”

Helpful Report

Posted 1 month ago

“Not a good experience. Minimal contact from the agent. Although we asked for the agent to conduct viewings, the only ones we got were when she was on holiday , so we did them. In the months that we were on with yopa we had 3 viewings. Questions went unanswered, no feedback ever. Still nothing after reducing the price so we added another local agent. Three weeks later and we are sold. Obviously their agents just list the property and sit back knowing they're getting £1400 anyway. My advise is steer clear and get a local agent instead. Wouldn't use them again”

Helpful Report

Posted 1 month ago

“AVOID yopa in South Yorkshire, they did absolutely nothing to help with our sale. Said they would get us a price and then just kept telling us to drop it, not doing as we asked. Went with another estate agents and completed in 8 weeks. Pathetic wouldn’t use them if they were the last on earth.”

Helpful Report

Posted 1 month ago

“One of my house picture went onto another house in the area. I only found this by chance being nosy with other houses being sold in the area like mine. I need to save the rest of my review for when Ive made my complaint.”

Helpful Report

Posted 1 month ago

“I have used Yopa Northumberland twice now with Helen Kelly and she has restored my faith in Estate Agents! Helen is both professional and extremely knowledgeable in all aspects of buying and selling property. The attention to detail and the care Helen takes regarding the sale of your property is outstanding. Helen is with you every step of the way and nothing is too much trouble. Helen's office hours are 24hours 7 days a week and she never let's you down. Exceptional value for money and extremely hood service. We'll done Helen for selling my second property. Brilliant.”

Helpful Report

Posted 2 months ago

“Brett from bury branch refusing to give me my house keys. I have made the complaint t trading standards and to the police who are investigating this Matter. 1 year with them hardly any interest. Went to Keenan's and sold the property within 2 weeks... Please avoid at all costs”

Helpful Report

Posted 2 months ago

“My experience with Yopa at the beginning was really bad all communication via watsapp considering the fees I expected something more personable I was not impressed...then in April I was given a new agent called Cody Verity he found a buyer on his 1st lot of viewings that he did in my home he communicated and explained everything I was so impressed with him he was really committed to getting my sale over the line I really don't know what I would of done if he hadn't come along. I would like to add that the app that allows the vendors to keep in contact with you needs to be taken down I found the very intrusive at times and add to more pressure during this stressful process.”

Helpful Report

Posted 2 months ago

“Can I give zero stars .. no Communication with estate agent even the solicitors couldn’t get a reply .. what chance you got ..”

Helpful Report

Posted 2 months ago

“We have done a good few viewings with Yopa Montrose arbroath and Dundee Megan and Gillian . They were easy to deal with , professional , always got back and really helped us to secure a home I love and can’t wait to be in. We couldn’t use for selling as did it privately but would have no hesitation.”

Helpful Report

Posted 2 months ago

“!!!DO NOT SIGN UP WITH THIS AGENT!!! They fix you in to a contract which they do not uphold, missing viewings, don't return calls/emails, no feedback, not returning keys, appalling customer service, and then insist you still pay the £2k fee! I am having to go through the Property Ombudsman now as Yopa's complaints procedure is an absolute joke!”

Helpful Report

Posted 2 months ago

YOPA is rated 1.5 based on 470 reviews