The response from yopa is abysmal at the beginning they tried to put the instruction date back.Eventualy they put it on their website,at the time every property was selling within a week,I phoned at the beginning not getting an answer so if that is their response how does a buyer contact them, they sent a 90 yr old lady to view who couldn't manage the steps so didn't view the inside but other from that a person who had viewed every property on the site just to be nosey so they don't monitor who the send.luckily the lady who wanted to buy the property previous to yopa being employed came back and purchased it.I was informed the bill was going to be taken I phoned and emailed at least 8 times it took 2 months for them to get back to me saying they don't reduce the price even if they don't do anything for the money.A proper estate agent said they would not of taken any money if I had told them of the previous buyer.My advice is use a proper company rather than this money grabbing company