We had our home valued, and were told we had to be part of a chain to view other properties. So we decided to put our home on the market when we went away for a week. Our agent seemed very friendly and positive although looking back it was all a bit rushed. Our home sold within 3 days and when we returned we discovered our valuables had been stolen! We called our agent straight away who informed us it was an isolated incident! We also phoned the police. We pulled out of our sale and felt vey unimpressed with the lack of support or help from our agent in regards to what had happed and when we informed Yopa they told us it was nothing to do with them it was down to Gary our agent. Fast forward a few months we now have to pay £1500 which we are not happy about the whole ordeal has been upsetting and stressful, when we contacted their customer service department all they offered was a £200 goodwill gesture, which I can not comprehend. Still stuck with the cost of the fees and the stress.