If I could give a negative star rating I would. Initially we had a pretty good agent who found us a buyer within a few weeks. As soon as the purchaser was found we were pressed to write a review on the web site. I explained that I would give a review once the whole process had been completed. From that moment onward we heard NOTHING until I managed to track down a manager. Our original agent had left the company and a new guy had been put on our sale. This new agent did absolutely nothing for us. We had a couple of emails over a 6 month period asking US for updates. He rarely replied to emails and when he did it was with incomplete sentences and very abrupt. We basically managed the sale of the property ourselves. We paid £1400 for that privilege. Do not use this agent. Very unprofessional.